The prime objective of this activity is to impart among students the characteristics of the ideal
Performance Management System (PMS) and the context in which it is applied.

After attempting this assignment students will be able to:
Comprehend the importance of “Ideal PMS” and its key characteristics for making the process of
performance management effective.

Performance Management System (PMS) provides the mechanism to improve the
performance of individuals, groups, teams and ultimately of organizations. The system includes
setting clear and specific expectations, and providing specific and ongoing feedback both
informal and formal.
Mercer Solutions, Inc., was a worldwide leader in software, hardware, and the services
essential to computer networking. Managers at Mercer Solutions, Inc., had to gather the
performance information and evaluate the appraisal forms before the end of the fiscal year. Allen was a sales manager at Mercer Solutions, Inc., the fiscal year was going to end in one week. She was overwhelmed with end-of-the-year tasks and supervising a group of 10 salespeople. HR
department did not receive the performance reviews of the subordinates working under her
According to Allen’s point of view, there was no value in filling out those meaningless
forms. She did not see her subordinates in action because they are in the field visiting customers most of the time. She had less than 3 days to provide the evaluated forms. She decided to
consider the path of least resistance for measuring performance. She pleased the employees,
everyone got the maximum possible rating. In this way, all the employees were happy with the
ratings. Allen filled the forms in less than 20 minutes and gets back to her real job.
There was not a recognition program in place to reward high achievers. Moreover,
individual and organizational goals were not aligned and incompletely review the performance
appraisals of the employees.

Consider Mercer Solutions’ performance management system in light of what we discussed in an
ideal system. Which ideal characteristics were missing in Allen’s performance appraisal? Justify
your answer with the logical arguments.
Grace period of extra 24 hours after the due date is usually available to overcome uploading
difficulties. This extra time should only be used to meet the emergencies and above mentioned
due dates should always be treated as final to avoid any inconvenience.
Important Instructions:
 Take help from internet for collecting the information.
 Carefully watch relevant lectures and consult the relevant material from handouts along
with recommended books.
 Attempt the assignment by yourself and it will be entertained positively.

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