Virtual University of Pakistan Study forum !
Graded Discussion Board (GDB) will be opened on February 09, 2015 and closed on, February 10, 2015.
Comment on ONE of the following topics:
“Most people do not listen with the intent to understand; they listen with the intent to reply.” Discuss.
How far do you agree that one language sets you in a corridor for life and two languages open every door along the way?"
This quote from Stephen Covey is very relevant in today’s fast paced, ambiguous and at times uncertain business environment. Our ability to listen is an essential skill for those responsible for leading and managing people at every level.
Over the past couple of weeks I have been in meetings and discussions with leaders and managers at various organisational levels in a diverse range of industries. In one meeting a very frustrated leader posed “why is it people don’t seem to listen?”. Their perspective was that people were hearing but not necessarily fully engaged in actively listening.
Following that discussion I reflected on why it is some people don’t listen. Why it is some people give the impression they are listening, only to find out later they were not listening at all. I also reflected on and endeavoured to observe how well I listened.
I think Hugh McKay in his book Why Don’t People Listen sums up why this seemingly simple task is more challenging. When in discussion with others we are attentive to;
While it appears simple, listening is actually complex because it involves deriving meaning.
Here are tips that leaders and managers at all levels can apply to become more active in their listening:
Improving active listening can be learned, contact us to find out how we can enhance your listening skills.